Frequently Asked Questions

1. What do I need to bring?
A current vaccination certificate: C5 for dogs and F3 or F4 for cats. The certificate must be no more than 12 months old and must have been administerd prior to 2 weeks of your check in date. All beds and bedding is provided by Granite Hill. If your dog wears a jacket during the cooler months please ensure this is clearly labeled and bring it with them. You may also bring a toy for them. Please understand that the kennel does not accept any responsibility for any goods brought into the kennels.

2. What methods of payment do you accept?
Cash, credit cards and EFTPOS. We do accept cheques but only on arrival provided there is time for cheque clearance.

3. Is there a minimum stay?
Except for peak holiday times there is no minimum. Over peak times there is a minimum time so check with a team member. ie. Christmas and Easter etc.

4. May my two dogs be housed together?
Yes we recommend this as they will be much happier if kept together.

5. When can I inspect the facility?
Inspections are welcome any day between 11.00am & 2.00pm. No appointment is necessary during these times. Please note there are no inspections allowed during peak boarding times due to EPA regulations these include Christmas, Easter, School Holidays etc.

6. My dogs can be aggressive to other dogs.
If you are not comfortable with your dog sharing they can have their own unit and be exercised on their own. If your dog requires single dog accommodation, there is a surcharge.

7. Is a deposit required?
Yes - a deposit of $50 is required for each booking. For Easter the deposit is $100 and for Christmas the deposit is $250.  For Easter and Christmas the deposit is fully refundable if cancelled prior to 30 days of your check in date and for other bookings the deposit of $50 is fully refundable if the booking is cancelled prior to 7 days of check in date.

8. Is there a minimum stay during peak times?
Yes, over Christmas we close on the 24th December and reopen on the 3rd January (9 nights) and over Easter - Good Friday through to Easter Monday (5 nights).

9. Are there any days the kennel is not open to customers?
Yes, over Christmas we close on the 24th December and reopen on the 3rd January (9 nights) and over Easter - Good Friday through to Easter Monday (5 nights).

10. I often hear of dogs contracting canine cough whilst holidaying.
Yes your dog is vaccinated against Canine Cough (Kennel Cough) but this does not give total immunity. Just as the human flu vaccine only reduces the severity of the symptoms so to with Canine Cough vaccine. Many people believe Canine cough can only be found in kennels but be aware that this is an air borne virus that can travel for up to 5 kilometres so even at home or at the park your dog can still be at risk.

To reduce the risk we will only ensure that ALL dogs are vaccinated with a minium of 2 weeks prior to their check in date.

11. Do you offer Pick up and Drop off service?

Yes we provided an air conditioned pet taxi  - Mondays, Wednesdays and Fridays.  Please ask the office for a price.

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